Carpet Cleaning Knightsbridge Service Terms and Conditions

These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning Knightsbridge to its customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the individual or business that requests and purchases services from Carpet Cleaning Knightsbridge.

Company means Carpet Cleaning Knightsbridge, the provider of the services.

Services means carpet cleaning and any related services that the Company agrees to provide to the Customer.

Premises means the property, whether residential or commercial, where the services are to be carried out.

Agreement means the contract formed between the Customer and the Company for the provision of services, comprising these Terms and Conditions and the details of the booking as confirmed by the Company.

2. Scope of Services

The Company provides professional carpet cleaning and associated services, which may include rug cleaning, upholstery cleaning, spot and stain treatment, and related treatments, subject to availability and agreement at the time of booking. The exact scope of the work will be detailed in the booking confirmation or as otherwise agreed in writing prior to the commencement of the services.

The Company will exercise reasonable skill and care in delivering the services and will use products and equipment that are appropriate for the type of surfaces and fabrics being treated, based on the information provided by the Customer.

3. Booking Process

The Customer may request services by contacting the Company and providing relevant details, including the address of the premises, type of property, approximate areas to be cleaned, and any specific requirements. All bookings are subject to availability and to acceptance by the Company.

The Company will provide an estimate or quotation based on the information supplied by the Customer. The Customer is responsible for ensuring the accuracy and completeness of all information given at the time of booking, including measurements, number of rooms, and condition of carpets or other items to be cleaned.

A booking shall only be deemed confirmed when the Company has issued a confirmation, verbally or in writing, and, where required, when any applicable deposit or prepayment has been received. The Company reserves the right to refuse any booking at its discretion.

4. Access to the Premises

The Customer must ensure that the Company and its operatives have safe and sufficient access to the premises at the agreed date and time. This includes access to electricity, running water, and any areas that are to be cleaned.

If the operatives are unable to gain access to the premises at the scheduled time due to circumstances within the Customer's control, this may be treated as a late cancellation and may result in a cancellation fee as set out in these Terms and Conditions.

The Customer must inform the Company in advance of any parking restrictions, security requirements, or other access limitations that may affect the delivery of the services. Any parking charges, congestion charges, or similar costs incurred in relation to the provision of the services may be added to the final invoice.

5. Customer Responsibilities

The Customer shall:

Ensure that all valuable, fragile, or delicate items are removed from the areas to be cleaned or are safely secured prior to the arrival of the operatives.

Inform the Company of any known issues with carpets, rugs, upholstery, floors, or other surfaces, including previous damage, colour fading, loose seams, or sensitivity to cleaning products.

Advise the Company of any known allergies or sensitivities to cleaning products that may affect occupants of the premises.

Supervise children, pets, and vulnerable persons during the service to ensure their safety and to allow the operatives to work without undue interruption.

Allow adequate drying time after cleaning before walking on carpets or replacing furniture, following any guidance provided by the Company.

6. Estimates and Pricing

All prices provided prior to inspection are estimates only and are based on the information supplied by the Customer. The Company reserves the right to amend the price if the actual condition, size, or nature of the work differs from that described at the time of booking.

Where possible, any change in price will be discussed with the Customer before the services are carried out. In cases where the Customer does not accept the revised price, the Company may cancel the booking, and any deposit already paid may be retained to cover reasonable administrative and scheduling costs.

Unless otherwise stated, all prices are inclusive of standard cleaning products and equipment. Additional charges may apply for specialist treatments, heavy staining, pest-related cleaning, or emergency call-out services.

7. Payments and Charges

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the services. The Company may require a deposit or full prepayment for certain bookings, larger projects, or appointments scheduled at peak times.

Payment may be made by the methods accepted by the Company at the time of service, which may include cashless and electronic payment options. The Customer is responsible for ensuring that sufficient funds or credit are available to complete the payment.

If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at a reasonable rate and to recover any costs of collection. For business customers, specific payment terms may be agreed in writing, and invoices must be settled within the stated period.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the Company reasonable advance notice. Unless otherwise specified, at least 24 hours notice prior to the scheduled appointment time is required to avoid a cancellation fee.

If the Customer cancels or reschedules with less than the minimum notice period, or if the operatives are unable to gain access to the premises at the scheduled time due to circumstances within the Customer's control, the Company may charge a cancellation fee up to the value of the minimum call-out charge or a proportion of the quoted price.

The Company reserves the right to cancel or reschedule appointments due to circumstances beyond its control, including illness, equipment failure, or adverse weather conditions. In such cases, the Company will seek to provide as much notice as possible and will offer an alternative date and time. The Company will not be liable for any consequential loss arising from such cancellations or rescheduling.

9. Service Limitations and Results

While the Company will use reasonable skill and care and professional products to clean carpets and other items, certain stains, odours, and damage may be permanent and cannot be fully removed. The Company does not guarantee complete removal of all stains or restoration to original condition.

Results may vary depending on the age, fibre composition, backing, previous treatments, and general condition of the carpets or upholstery. The Customer acknowledges that wear, fading, and pre-existing damage may become more visible after cleaning.

Any estimated drying times provided are approximate and may vary depending on ventilation, ambient temperature, humidity, and the type of materials treated.

10. Damage and Liability

The Company will take reasonable care to avoid damage to the Customer's property while providing the services. The Customer must report any alleged damage or issues to the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the services, providing details and, where appropriate, photographs.

The Company's liability for any loss or damage arising from the services, whether in contract, tort, or otherwise, shall be limited to the value of the service provided in relation to the specific incident, or an amount reasonably equivalent to the cost of repair or replacement, whichever is lower. The Company shall not be liable for any purely economic loss, loss of profit, loss of business, loss of opportunity, or any indirect or consequential losses.

The Company shall not be liable for damage resulting from inherent defects, wear and tear, pre-existing conditions, the Customer's failure to provide accurate information, or the use of cleaning processes required or specifically requested by the Customer contrary to the Company's advice.

Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited by applicable law.

11. Health, Safety, and Waste Regulations

The Company will carry out the services in a way that seeks to comply with applicable health and safety and environmental regulations. Cleaning products and equipment will be handled by trained operatives in accordance with relevant guidance.

The Customer shall inform the Company of any known health and safety risks at the premises, including hazardous materials, damaged flooring, or restricted areas. The Company may refuse to carry out any work that it considers unsafe or unsuitable and will inform the Customer of the reason for such refusal.

Waste generated during the cleaning process, such as vacuumed debris, used cleaning cloths, or packaging from products brought to the premises, will be handled in line with applicable waste management regulations. The Company will remove and dispose of its own consumables and waste where appropriate, or use the Customer's designated waste facilities in a safe and lawful manner when agreed.

Where specialist or hazardous waste is present, the Customer is responsible for arranging appropriate disposal through a suitably licensed provider unless the Company has specifically agreed in writing to undertake such disposal as part of the services.

12. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the services, they should notify the Company as soon as possible, and ideally within 24 to 48 hours of completion, so that the matter can be investigated. The Company may request further details, photographs, or access to the premises to assess the issue.

Where the Company considers that the complaint is justified and directly related to the quality of the services provided, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer another appropriate remedy. Any such remedy will be in full and final settlement of the complaint.

13. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, fire, flood, strikes or labour disputes, industrial action, power outages, transport disruptions, or government restrictions.

14. Privacy and Data Protection

The Company will collect and use personal information from the Customer for the purposes of managing bookings, providing the services, processing payments, and handling any queries or complaints. Personal data will be handled in accordance with applicable data protection legislation and kept secure.

The Company will not sell or share personal data with third parties for marketing purposes without the Customer's explicit consent, but may share necessary information with service providers, payment processors, or insurers where required to deliver the services or comply with legal obligations.

15. Amendments to these Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that particular Agreement. Any material changes will normally be made available on request or communicated in an appropriate manner.

16. Governing Law and Jurisdiction

These Terms and Conditions and any Agreement between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights the Customer may have under applicable consumer protection laws.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Agreement is between the Customer and the Company only. No other person shall have any rights to enforce any of its terms.

By making a booking with Carpet Cleaning Knightsbridge, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.