Carpet Cleaning Knightsbridge Privacy Policy

This Privacy Policy explains how Carpet Cleaning Knightsbridge collects, uses, stores, and protects personal data relating to our customers and prospective customers. It is intended to comply with the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, as well as relevant UK data protection laws.

This Privacy Policy applies to all Carpet Cleaning Knightsbridge customers and prospective customers within our service area, including anyone who contacts us, requests a quote, books a service, or otherwise interacts with us in relation to our carpet cleaning and related services.

Data Controller

Carpet Cleaning Knightsbridge is the data controller in relation to the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with us:

Identification and contact details: name, title, address, service address, billing address, and any other contact details you choose to provide, such as general contact information.

Service and booking information: details about the services you request, property type, areas to be cleaned, access information, preferred dates and times, and any notes relevant to providing the service safely and effectively.

Transaction and payment information: records of payments made to us and related transaction history. Card or bank details are handled by our payment service providers, and we do not store full card details.

Communication records: records of communications with you, such as enquiries, emails, text messages, online forms, and notes of telephone conversations relating to your booking or potential booking.

Technical and usage data: if you visit our website, we may collect technical information such as IP address, browser type, and approximate location, as well as information on how you use our website for security, performance, and service improvement purposes.

Feedback and reviews: information you provide when you give feedback, reviews, or testimonials about our services.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through a website form, by message, or in writing to request information, a quotation, or a service. We may also collect data when you interact with our website or respond to our marketing communications. In some cases, we may receive your details via a referral from an existing customer or partner who has your permission to share your information with us.

Lawful Bases for Processing

We rely on the following lawful bases for processing your personal data:

Contract: We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, confirming bookings, delivering our cleaning services, processing payments, and managing your account.

Legitimate interests: We process personal data where it is necessary for our legitimate interests, provided that these are not overridden by your rights and freedoms. This may include improving our services, managing our relationship with you, handling enquiries and complaints, protecting our business, and maintaining accurate records.

Legal obligation: We may process personal data where necessary to comply with legal and regulatory obligations, such as accounting, taxation, and record-keeping requirements, or to respond to lawful requests from authorities.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of direct marketing or using optional cookies. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services: to handle enquiries, issue quotations, schedule and deliver carpet cleaning and related services, and communicate with you about your booking.

To process payments and manage billing: to issue invoices, process payments via our payment service providers, and maintain financial records.

To communicate with you: to respond to your queries, provide updates about your booking, request feedback, and notify you about important changes to our services or policies.

To improve our services: to analyse service performance, review feedback, and enhance our offerings, processes, and customer experience.

To ensure security and prevent misuse: to protect our business, systems, and customers against fraud, misuse, or other unlawful activities.

To comply with legal obligations: to maintain appropriate records and to respond to lawful requests from public authorities.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:

IT and hosting providers who support our business systems and website.

Payment service providers who process payments securely.

Customer management or booking system providers used to manage appointments and customer records.

Professional advisers such as accountants or legal advisers where necessary for our legitimate interests or legal obligations.

Service partners or subcontractors where this is necessary to deliver the services you have requested, under appropriate confidentiality and data protection arrangements.

We require all processors to respect the security of your personal data and to process it only in accordance with our instructions and applicable data protection laws.

International Transfers

Where our service providers or systems involve transferring personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place. These may include using countries that have been recognised as providing an adequate level of protection or incorporating standard contractual clauses or equivalent measures approved by data protection authorities.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

In general, we retain customer and booking records for a period that allows us to manage our relationship, deal with enquiries or complaints, and meet legal obligations. Financial records and certain transaction details are kept for time periods required by tax and accounting laws.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage, and appropriate training for personnel handling personal data. While we strive to protect your information, no system can be guaranteed as completely secure.

Your Data Protection Rights

Subject to certain conditions and exemptions under data protection law, you have the following rights in relation to your personal data:

Right of access: You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our processing.

Right to data portability: In some cases, you may request that we provide you with the personal data you have given us in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to processing of your personal data where we are relying on legitimate interests as our lawful basis, including profiling based on those interests, and to object to direct marketing at any time.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the usual contact methods you use to reach Carpet Cleaning Knightsbridge. We may need to verify your identity before responding to your request to protect your privacy.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be made available to you, and the updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.